Customer Support

ATTENTION INVESTORS

Prevent Unauthorized transactions in your account --> Update your mobile numbers/email IDs with us. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day Issued in the interest of investors.

Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with us. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day Issued in the interest of investors.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

LINKING OF AADHAR WITH INDIVIDUALS DEMAT ACCOUNTS
Procedure to file a complaint on SEBI SCORES: Register on SCORES / SMARTODR Portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID.

Benefits: Effective Communication, Speedy Redressal of the Grievance / Dispute.

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. "Issued in the interest of Investors".

ASBA No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to a authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

6 KYC attributes viz Name, Complete address (including PIN code No. in case of address of India), PAN, valid Mobile number, Valid email-id, Income details/range and details of custodians for the custodian settled clients has been made mandatory for Investors. In instances, where the aforesaid 6 KYC attributes are not updated, the trading accounts would be considered as non-compliant and would not be permitted to trade at the Exchange. To ensure smooth settlement, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.

Beware of fixed/guaranteed/regular returns/capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.

NOMINATION: Attention Investors : Please provide nomination, if done ignore the same. Refer Communique DP2024-317 dated June 11, 2024.

THIS IS TO INFORM THAT TRADEWELL SECURITIES LIMITED DOES THE PROPRIETORY TRADING IN NSE, BSE AND MCX.