Coforge Limited, a global digital services and solutions provider, has strengthened its collaboration with ServiceNow, an AI-powered platform for business transformation. As part of this initiative, Coforge is integrating its AI framework, Quasar, with ServiceNow AI Agents to establish a Generative AI Center of Excellence (CoE) in Greater Noida, India. This new CoE aims to empower organizations with AI-driven insights, streamline operations, and enhance customer experiences.
The GenAI CoE will serve as a hub for businesses to pilot, implement, and scale AI-powered solutions, addressing industry-specific challenges across sectors such as financial services, insurance, healthcare, and travel. Coforge has already developed over 12 domain-centric, industry-first solutions on the ServiceNow platform, focusing on areas like payment processing, fraud detection, dispute management, and digital operations resiliency.
Sudhir Singh, CEO and Executive Director of Coforge, highlighted the impact of this collaboration, stating:
"ServiceNow’s AI platform seamlessly integrates data, AI, and workflow automation to drive business transformation. With our investment in the GenAI CoE, we will accelerate clients’ adoption of the ServiceNow platform and help them achieve transformational outcomes. By leveraging our industry expertise alongside this cutting-edge AI platform, we aim to ensure customer success—our true north star."
Erica Volini, Executive Vice President, Worldwide Industries, Partners, & Go-to-Market at ServiceNow, emphasized the significance of the partnership, calling the GenAI CoE a game-changer. She added:
"This collaboration brings together the power of ServiceNow’s AI capabilities and Coforge’s AI expertise to deliver industry-specific insights and transformative solutions."
As part of the initiative, Coforge is also integrating ServiceNow’s agentic AI capabilities into its internal HR processes, enhancing employee experiences through AI-driven automation. The dedicated global CoE will support enterprises in:
Optimizing AI-powered workflow automation to improve efficiency and reduce costs.
Enhancing multi-cloud strategies by integrating ServiceNow’s cloud management solutions.
Accelerating AI adoption through low-code/no-code automation best practices.
Developing scalable AI use cases across various industries.
This strategic collaboration further strengthens Coforge’s position as a leader in AI-driven digital transformation, offering businesses cutting-edge tools to stay ahead in an increasingly automated world.